FAQ

GENERAL

Where does Feners manufacture?

All the sneakers are designed and produced entirely in Spain. Our packaging is also designed and produced here, as well as the laces and other complementary products. It is essential for us to perform everything here and to regain an industry full of tradition and know-how that has been greatly affected by the relocation of large companies to other countries with fewer regulations and a much lower labour cost.

What does Feners mean?

Feners means 'something unique'. It is the way we express to the world our ideas. Feners represents our passion. It means "something unique" because we put the maximum attention and detail in everything we do, and the result is very unique. From choosing the best suppliers to customer service, through a meticulous and supervised production process, every piece that we present is unique, just like our customers.

Do you have a physical store?

We still have no physical store! To buy Feners you can use our website or attend some of the Pop-Up that we perform monthly. Remember that with your online order you can change the size for free, and if you have doubts to know your size you can get it right the first time with this guide.

How can I make my purchase?

Making the purchase on our website is very simple. You just need to 1- Select the sneakers and the size you need 2- You can then buy as a guest or create the account to be able to manage your orders better 3- Once you have reviewed the order and you are satisfied, accept the terms and conditions and make the payment in the way you prefer. Your order will be ready to join you in no time.

I need to contact Feners, How can I do it?

You can send us an email to hello@feners.com, write us by Instagram Direct or call us at 93 625 26 82 (Monday to Friday 10: 00 am - 6:00 pm).

PAYMENTS

What forms of payment can I use?

The payment methods we accept on our website are Paypal or with card (Mastercard, Visa, American Express).

How can I be sure that I have successfully paid?

When the order has been placed, you will receive a confirmation email with the details of your order.

Is it safe to use my credit card to pay?

Your personal information must be secure, for that reason we use an SSL encrypted security system to protect your personal information and credit card details.

SHIPMENTS

Which is the shipping cost?

There are two shipping forms:

Delivery in Peninsular Spain in 72 hours for free
Delivery Express in Peninsular Spain in 24 hours with a cost of € 3.00

Do you need a shipment elsewhere? Write to hello@feners.com

The transport company has come to deliver when no one was at home. What happens now?

Don’t worry. The transport company will contact you through your contact number to meet at a time that suits you best. If you haven’t given your mobile number, we will write you to request it and continue with the usual procedure. In case it can not be delivered on either of the two times the carrier arrives at your address, the transport company will notify you (and we will do it too) and store your product at your nearest office so you can pick it up whenever you want.

How do you ship orders?

We ship with Correos Express and MRW. For international shipments we use UPS.

I haven’t received my order within the announced deadline. What should I do?

Don’t worry. It may be that the shipping company has not been able to contact you or have your package in the warehouse by mistake. To do this, write us immediately to hello@feners.com and we will take care of the matter urgently so that you receive your sneakers as soon as possible.

PRODUCT

Can I wash my Feners in the washing machine?

No, you can’t! Remember that all shoes are made of Suede or Napa, so they should have special care.

How can I take care of the leather?

We’ve prepared a care section for your Feners.If you still have doubts, you can contact us at hello@feners.com

Which material is the sole made of?

The sole is made of rubber, tough, non-slip and easy-to-clean material.

If a number is sold out, is it possible to replace it?

Sure we will, unless it is a limited edition! If you want to be sure about it you can drop us an email at hello@feners.com