PAYMENTS, SHIPPING, EXCHANGES AND RETURNS

PAYMENTS

You can pay using Visa, MasterCard and American Express. The website www.feners.com manages payments through an SSL encrypted system. You can pay via PAYPAL if you prefer. No matter which payment method you chose, all your personal data is protected and the payment data is SSL encrypted. After your purchase you will receive a receipt and we will ship your order asap.

INTERNATIONAL SHIPPING

All orders include a tracking number, insurance, and take 2 to 5 workdays. 

All orders above 100€ in Europe* & UK have free shipping through UPS or DHL. The shipping cost for orders under 100€ is only 4,80€.

*Applies to: Germany, Austria, France, Italy, Portugal, Belgium, Netherlands, Denmark, Sweden.

USA, Canada: orders above 150€ have free shipping. Orders under 150€ have a shipping cost of 8€.

Please note that all duties & taxes generated in the country of DESTINATION are not covered by Feners. If you purchase from outside the European Union, your purchase might generate some duties & taxes at your country that you will have to pay to clear your order. Feners is not responsible for any duties & taxes generated at the destination country. 

If you decide to reject the order and not clear it from customs, a penalty fee (cost of the package shipping and returning to us) will be applied and deducted from the refund of your order.

RETURNS

You have 14 days and the product must be unused and sent in a careful way so that the product doesn't suffer any damage. Shipping cost is on you, please write clearly "Returned goods, no commercial value" on the package. If you need to return a product let us know first and keep tracking numbers to have proof of shipment. Please send the package to the following address:

Feners, Bonavista street nº16, Barcelona, 08012. SPAIN.

If you needed us to send you a prepaid return label to make easier your return, please let us know. We will let you know the cost before for your acceptance.

PLEASE NOTE: Goods purchased during sales period, special sales (Black Friday, ...) or at a discounted price, can be returned but the refund will be issued in STORE CREDIT to be used in the website or physical stores of Feners.com. The STORE CREDIT generated does not expire and can be used as part of a payment of another product.