PAYMENTS, SHIPPING, EXCHANGES AND RETURNS
You can pay using Visa, MasterCard and American Express. The website www.feners.com manages payments through an SSL encrypted system. You can pay via PAYPAL if you prefer. No matter which payment method you chose, all your personal data is protected and the payment data is SSL encrypted. After your purchase you will receive a receipt and we will ship your order asap.
All orders include a tracking number, insurance, and take 2 to 5 workdays.
All orders above 100€ in Europe* & UK have free shipping through UPS. The shipping cost for orders under 100€ is only 4,80€.
*Applies to: Germany, Austria, France, Italy, Portugal, Belgium, Netherlands, Denmark, Sweden
USA, Canada: orders above 150€ have free shipping. Orders under 150€ have a shipping cost of 8€.
You have 14 days and the product must be unused and sent in a careful way so that the product doesn't suffer any damage. Shipping cost is on you, please write clearly "Returned goods, no commercial value" on the package. If you need to return a product let us know first and keep tracking numbers to have proof of shipment. Please send the package to the following address:
Feners, Amigó street 23, Barcelona 08021, SPAIN.
If you needed us to pick up the package to make easier your return, please let us know. We will let you know the cost prior to pick up for your acceptance.
PLEASE NOTE: Goods purchased during sales period, special sales (Black Friday, ...) or at a discounted price, can be returned but the refund will be issued in STORE CREDIT to be used in the website or physical stores of Feners.com. The STORE CREDIT generated does not expire and can be used as part of a payment of another product.