All Feners' shippings are done via premium couriers such as DHL, UPS and FEDEX and include tracking, a short travel time and insurance. Please note that delivery times can vary slightly depending on the destination.
As we operate with Handmade-to-Order the estimated shipping time is clearly stated on the product at the moment of purchase. When a product is not on Handmade-to-Order, that means that shipping will be completed within the next 1-2 business days.
Estimated delivery times are as follows:
EUROPE: 2-4 business days
USA & CANADA: 2-5 business days
REST OF THE WORLD: 2-7 business days
Shipping costs are calculated at the checkout and they may be depending on the country where you are shipping to. Orders outside EU may be subject to taxes and duties and the receiver is responsible to cover them. USA has all taxes and duties included.
If a shipment is rejected for some reason, the customer will be responsible for any extra costs and taxes / duties generated due to the return of the package. Please note that amount will be deducted from the refund.
If you have any questions do not hesitate to contact us at email@example.com or by letter at FENERS, Bonavista 16 Barcelona 08012, Spain.
Once an order has been made, and only if it it not fulfilled yet, you have 7 days to request an edit, which includes:
- Add or take an article or more than one article from the order
- Change size / model of the product ordered.
- Shipping address
This will always be depending on stock availability at the moment of the edit.
Please note that if you purchase an order that contains a Handmade-to-Order product and a ready-to-ship product, for sustainability reasons FENERS will wait until the order is complete to ship it all together. We do not break down orders to be fulfilled partially. If you wish to break down your order, please place two separate orders instead.