SHIPPING

All Feners' shippings are done via premium couriers such as DHL, UPS, GLS, and include tracking, a short travel time and insurance. Please note that delivery times can vary slightly depending on the destination.

As some products can be on Pre-Order, the estimated shipping time is clearly stated on the product at the moment of purchase. When a product is not on Pre-Order, that means that shipping will be completed within the next 1-2 business days.

Estimated delivery times are as follows:

EUROPE: 2-5 business days

USA & CANADA: 2-6 business days

REST OF THE WORLD: 2-7 business days 

Shipping costs are calculated at the checkout and they may be depending on the country where you are shipping to. Please note that orders shipped outside the EU may be subject to additional customs charges. These fees are determined by the customs authorities of the destination country and are entirely beyond our control. Feners is not responsible for these charges and cannot offer refunds for them.

If a shipment is rejected for some reason, the customer will be responsible for any extra costs and taxes / duties generated due to the return of the package. Please note that amount will be deducted from the refund.

If you have any questions do not hesitate to contact us at hello@feners.com or by letter at FENERS, Bonavista 16 Barcelona 08012, Spain.

Once an order has been made, and only if it it not fulfilled yet, you have 7 days to request an edit, which includes:

• Add or take an article or more than one article from the order
• Change size / model of the product ordered.
• Shipping address

This will always be depending on stock availability at the moment of the edit.

Please note that if you purchase an order that contains a Pre-Order product and a ready-to-ship product, for sustainability reasons FENERS will wait until the order is complete to ship it all together. We do not break down orders to be fulfilled partially. If you wish to break down your order, please place two separate orders instead. 

CUSTOMS

Please note that additional import duties or customs fees may apply for shipments to the following countries:

United Kingdom, Switzerland, Norway, Ireland, United States, Canada, Iceland, Turkey, Finland, Ukraine, Georgia, Serbia, Bosnia and Herzegovina, North Macedonia, Montenegro, Albania, Armenia, Belarus, Kosovo, South America, Guadeloupe, Réunion, Mayotte, Gibraltar, Greenland, Guernsey, Isle of Man, Jersey, Åland, Faroe Islands, Svalbard and Jan Mayen, Bouvet Island

UPS/DHL will notify the customer, who will be responsible for covering these charges. For any questions regarding customs management, please contact us at hello@feners.com for more information and assistance with your shipment.

The recipient is responsible for customs clearance fees and the payment of any taxes as required by the destination country's customs regulations. Import-related expenses are not the responsibility of Feners, and the customer must bear the cost of tariffs. If the customer refuses to pay these charges, the shipment will be considered rejected and returned to our warehouse. The cost of the products purchased will be refunded minus the charges incurred due to the rejection.