SHIPPING

All Feners' shippings are done via premium couriers such as DHL, UPS, GLS, and include tracking, a short travel time and insurance. Please note that delivery times can vary slightly depending on the destination.

In-stock items are shipped within 24–48 business hours.
Pre-order items ship from the estimated date shown on the product page at the time of purchase. If your order contains both a pre-order and a ready-to-ship item, your full order will be shipped once all items are ready.

Estimated delivery times (after dispatch):
Spain: 24–48h
Europe: 48–72h
United Kingdom: 3–5 business days
United States: 3–5 business days
Rest of the world: 5–9 business days

Shipping costs are calculated at the checkout and they may be depending on the country where you are shipping to. Please note that orders shipped outside the EU, US or UK, may be subject to additional customs charges. These fees are determined by the customs authorities of the destination country and are entirely beyond our control. Feners is not responsible for these charges and cannot offer refunds for them.

If a shipment is rejected for some reason, the customer will be responsible for any extra costs and taxes / duties generated due to the return of the package. Please note that amount will be deducted from the refund.

If you have any questions do not hesitate to contact us at hello@feners.com

CUSTOMS

Taxes & Duties included for EU, US and UK customers (starting 6 October 2025).

Please note that additional import duties or customs fees may apply for shipments to the following countries:

Switzerland, Norway, Ireland, Canada, Iceland, Turkey, Finland, Ukraine, Georgia, Serbia, Bosnia and Herzegovina, North Macedonia, Montenegro, Albania, Armenia, Belarus, Kosovo, South America, Guadeloupe, Réunion, Mayotte, Gibraltar, Greenland, Guernsey, Isle of Man, Jersey, Åland, Faroe Islands, Svalbard and Jan Mayen, Bouvet Island

UPS/DHL will notify the customer, who will be responsible for covering these charges. For any questions regarding customs management, please contact us at hello@feners.com for more information and assistance with your shipment.

The recipient is responsible for customs clearance fees and the payment of any taxes as required by the destination country's customs regulations. Import-related expenses are not the responsibility of Feners, and the customer must bear the cost of tariffs. If the customer refuses to pay these charges, the shipment will be considered rejected and returned to our warehouse. The cost of the products purchased will be refunded minus the charges incurred due to the rejection.