Orders outside EU may be subject to taxes and duties and the receiver is responsible to cover them. 

PRE-ORDER items have a date on the description stating when they will be shipped. Items that have a pre-order discount are not considered sales, and are elegible for a normal return or exchange as the rest of full price items. 

ALL the other items ship within 24-48 business days.

We have a period of 14 days upon receipt to start a return or exchange. Changes on the Return Policy for items on Sale may apply. You can read the full policy here.

Bags: Due to the nature of this handmade-by-artisans product that comes from Bali, handbags have a no return no exchange policy. 

Final Sales & Archive items: All items purchased during final sales or from the Archive are not elegible for a return, refund, or exchange.